Contact Browns Boarding
Check availability, ask a question or discuss your dog's individual needs.
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Frequently Asked Questions
Key information about suitability, care, timings, payments and booking requests.
Do I need a meet and greet?
Yes. A successful meet and greet is normally required before a dog's first booking can be accepted.
What age must my dog be?
Dogs must be at least 6 months old on the booking start date.
Are there children and another dog in the home?
Yes. Browns Boarding is a family home where children and a resident dog may be present. Dogs must be safe and suitable to stay with both.
Does my dog need to be house trained?
Yes. All dogs must be reliably house toilet trained and suitable for care in a domestic home environment.
What vaccinations and parasite treatments are required?
Dogs must have current vaccinations and appropriate flea and worm protection. Flea and worm products must be currently authorised by the UK Veterinary Medicines Directorate (VMD), unless a veterinary surgeon has provided alternative written instructions.
Do I need to provide food?
Yes. Owners must supply enough of the dog's usual food for the full booking, together with clear feeding instructions.
How many dogs can I include in a booking?
The standard maximum is two dogs from the same household. Availability and household-capacity rules still apply to every request.
What are the Home Boarding drop-off and collection times?
Standard Home Boarding drop-off is between 3:00pm and 5:00pm. Standard collection is between 9:00am and 11:00am. An agreed AM drop-off or PM collection adds 50% of the applicable daily Boarding rate for each non-standard period.
What are the Doggy Day Care hours?
Full-day Doggy Day Care drop-off is between 7:00am and 9:00am, with collection between 4:00pm and 6:00pm. Half-day bookings use the selected AM or PM attendance period.
Is the booking deposit refundable?
No. The booking deposit is non-refundable when the customer cancels. If cancellation is more than 14 calendar days before the booking starts, payments above the deposit are refunded. Cancellations within 14 days are normally non-refundable.
Can I check availability before creating an account?
Yes. Use the public availability checker to view likely availability before registering. Availability is not reserved until a booking has been accepted.
How do I request a booking?
Create an account, add the required dog details, then submit a Home Boarding or Doggy Day Care request online. A request is not confirmed until Browns Boarding accepts it.
Can an unneutered female dog attend?
A booking request must include confirmation that an unneutered female dog is not in season and is not expected to be in season during the booking.